SHIPPING

 

Once your order is complete, it is shipped directly from our Knysna based factory.

If your order is in stock, it will be shipped within 5-7 working days from date of order, however if no stock is available, please allow 4-6 weeks manufacturing lead time. There-after 2-7 days courier delivery to your home.

Transit time is in business days (excludes Saturdays, Sundays, and Holidays). Please allow additional time for orders shipping outside the main city centres. Delivery hours are between 9-5 Monday to Friday.

Please note that orders are only placed once we have received confirmation of your payment and the payment has cleared. The manufacturing time is calculated from payment date.

 

RETURNS

 

Please contact our Customer Services Team by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. if you are not completely happy with your purchase and let us know the following reason:

  • The wrong item has been delivered

If it is our fault and you have received the wrong item, we will arrange collection free of charge and make the necessary arrangements for the correct item to be delivered.

  • The item is faulty

We will arrange for replacement parts or you can return the item for an exchange or full refund. If collection is required there will be no charge.

 

If you wish to cancel your order:

  • Before the goods are received:  

You can cancel your order within 48 hours of placing the order, please notify us in writing by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. to advise our sales team of your cancellation. A full refund will be issued up to 30 days from notification.

  • Once delivery has been made:  

Please notify us in writing by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. within 7 working days after the day on which you received the goods. You will receive a full refund of the purchase price less the shipping fees in both directions within 30 days of the goods being returned. Please ensure all the items are packed in the original packaging and you take care to return the items to us in the condition you received them.  Custom pieces cannot be cancelled or returned after having been delivered to you. 

 

Should you have any problems or complaints, please contact us.